www.heatholders.com only ships to the USA and Canada. See international information.

FREE SHIPPING TO USA!

USA customers get Free Shipping (Ground service) anywhere in the USA with orders of $25 (pre-tax) or more.

FREE SHIPPING TO CANADA!

Canada customers get Free Shipping (Ground Service) anywhere in Canada with orders of $75 (pre-tax) or more.

ORDER TRACKING

When your order ships you will be emailed a tracking number and link.

Note: We are noticing that it is taking time for tracking information to update on carrier’s website. Please do not be alarmed if you do not see movement. If you have received a notice of shipment, your order has shipped. Allow 2 or 7 business days to see movement on the carriers website.





USA

What are your shipping costs?
For orders less than $25 (pre-tax) there is a flat shipping charge of $5.75 for Ground Service to anywhere in the USA. See map below for estimated delivery date.
Orders of $25 (pre-tax) or more receive Free Shipping (Ground service) to anywhere in the USA. See map below for estimated delivery date.

How soon will you ship?
Orders placed before 11am (Eastern time) will ship within 2 business days. While we will try our best to meet this service level, there could be delays due to unavoidable circumstances or holiday rush. Once your order ships, you will receive an email from us with tracking information.

Where do you ship from?
Our fulfillment warehouse is located in Tennessee and your order will ship from that location.

I chose standard shipping, what mode of transport do you use? how soon can I expect to receive my order?
We will use a ground service offered by USPS. Allow 3-7 business days depending on where you are located in the USA. This is not guaranteed, it is only an estimate. See service map below.

Shipping Map

EXPEDITED SHIPPING

If you need your order delivered sooner, we also offer a 3-Day Expedited Shipping service for an additional fee; you can select this option during the checkout process.

Expedited orders usually arrive three days after shipment, although this is not guaranteed; please also see 'How soon will you ship?' section above.

Note: orders with Expedited Shipping are shipped via UPS, and as such cannot be delivered to PO Boxes etc.




CANADA

What are your shipping costs?
For orders less than $75 (pre-tax) there is a flat shipping charge of US $9.99 for Ground Service to anywhere in Canada.
Orders of $75 (pre-tax) or more receive Free Shipping (Ground Service) to anywhere in Canada.

How soon will you ship?
Orders placed before noon (Eastern time), will ship within 2 business days. While we will try our best to meet this service level, there could be delays due to unavoidable circumstances or holiday rushWe tend to experience holiday rush in November and December. Once your order ships, you will receive an email from us with tracking information.

What duties & taxes will I pay?
Duty and tax (as applicable) will be charged during the checkout process; you will not have to pay anything upon delivery.

Where do you ship from?
Our fulfillment warehouse is located in Tennessee and your order will ship from that location.

What mode of transport do you use?
We will use a ground service.

How soon can I expect to receive my order?
Allow around 10 business days depending on where you are located in Canada. This is not guaranteed, it is only an estimate.

I'm shopping from Canada: what currency is the store in?

Our store is priced in US Dollars. All prices, charges or fees are in US Dollars. A handy currency converter tool is available at xe.com.