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Returns & Exchanges

We guarantee satisfaction! In the unusual case of defective or damaged goods please contact us.

USA Returns & Exchanges

- 60 days to return items purchased from this website. Use our new automated returns system!
- Refund will be applied to the method used for purchase.
- Any shipping costs will not be refunded. Customer pays return shipping cost.
- Need to exchange product for different size or color? Please contact us for instructions.

Canada Returns & Exchanges

- Please contact us with your order number for instructions on all returns and exchanges.
- 60 days to return items purchased from this website. 
- Refund will be applied to the method used for purchase.
- Any shipping costs will not be refunded. Customer pays return shipping cost.

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Heat Holders® Featured In:

Chicago Tribune  The Seattle Times

Latest Blog Article

  • Heat Holders Holiday Gift Guide

    With Christmas just around the corner, it’s time to check off gifts for people on your list! Heat Holders® make great stocking stuffers and gifts for loved ones who are always cold. They’ll provide them with the warmth they are missing.... Read more →